Customer Services

The Level 2 Diploma in Business Administration qualification aims to give an introduction to the roles and functions of a team leader and explores issues such as accountability, authority limitations, motivating teams and planning and monitoring their work.

SKU: ftc-customer-services Category:
Course Aim The Level 2 Diploma in Business Administration qualification aims to give an introduction to the roles and functions of a team leader and explores issues such as accountability, authority limitations, motivating teams and planning and monitoring their work.

 

Course Summary  

Candidates must achieve 45 credits:

• 21 credits from the Mandatory units in Group A, plus

• a minimum of 14 credits from Optional Group B

• a maximum of 10 credits may be from Optional Group C, and

• a maximum of 6 credits may be from Optional Group D

Course Duration  

Total Qualification time: 450 hours

Guided learning hours : 229 hours

Requirements There are no formal entry requirements for this qualification, however, having experience in this field is essential to achieving this qualification.
Testing certification  

Candidates who achieve the required credits for qualifications will be awarded:

• A certificate listing all units achieved with their related credit value, and

• A certificate giving the full qualification title – Level 2 Diploma in Business Administration

Location South London

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